TeamViewer vs Zoho Help | Evaluating Distant Desktop Software program

TeamViewer and Zoho Help are distant desktop software program that will assist you save money and time whereas rising the effectivity and productiveness of your workforce. Which distant desktop software program is finest for you?

teamviewer vs zoho
Picture: Rudzhan/Adobe Inventory

What’s TeamViewer?

TeamViewer is an exhaustive distant desktop answer that covers distant entry, management and help for many desktop and cellular platforms. The software program permits customers to remotely entry computer systems or cellular units no matter their location. TeamViewer is cross-platform and leverages built-in safety and nice efficiency to help distant units.

What’s Zoho Help?

Zoho Help is cloud-based distant entry and help software program that makes use of web-based, on-demand distant help classes to help prospects. Customers can securely and reliably configure unattended distant entry to handle all kinds of units.

SEE: Home windows, Linux, and Mac instructions everybody must know (free PDF) (TechRepublic)

TeamViewer vs. Zoho Help: Characteristic comparability

Characteristic TeamViewer Zoho Help
Distant wipe Sure No
Multi-monitor help Sure Sure
Endpoint worker gadget administration Sure No
System enrollment Sure Sure
Distant gadget management Sure Sure

Head-to-head comparability: TeamViewer vs. Zoho Help

Unattended entry

A key function of distant desktop software program is the power to entry unattended units. You neither must be bodily current nor ship somebody to offer you entry. Each TeamViewer and Zoho Help share this function.

TeamViewer’s safe unattended entry presents customers the power to assign rights to units to forestall unauthorized entry. It permits admins to silently allow everlasting entry to as many unattended units as they please on their networks without having human intervention on the distant aspect. For organizations that work throughout time zones, TeamViewer ensures distant sources can be found to scale back time misplaced within the switch and change of information. Customers can handle a most of 500 units.

Zoho Help offers unattended distant entry by putting in a light-weight agent on distant units to offer entry to those units. This bulk deployment course of saves time by making it simple for purchasers to configure unattended entry for a lot of distant units. Zoho Help’s Wake on LAN permits customers to remotely activate computer systems utilizing one click on no matter whether or not they’re sleeping, hibernating or powered off.

Display screen sharing

With TeamViewer, customers can remotely present media that’s on their units to others with out ever sending any information. These embrace movies, picture information, displays and paperwork. Moreover, TeamViewer permits customers to share iPhone and iPad screens in real-time with different cellular and desktop units, saving customers the trouble of exploring advanced workarounds. Nevertheless, the standard of those distant interactions could also be closely impacted by the web bandwidth at each ends.

Zoho Help’s Distant Assembly function permits customers to share screens via on-line conferences with their members. Customers can schedule conferences and set reminders to make sure time is effectively used. Assembly presenters can reverse their shared screens with a participant at hand the presenter function to them. Zoho Help additionally offers customers with digital whiteboards to permit them to make illustrations on the distant display.

Zoho Help contains a built-in chat window to make sure customers keep linked with out resorting to exterior messaging. Display screen sharing is at present solely accessible for Home windows and macOS and just for the Skilled and Enterprise packages of Zoho Distant Help.

Customization and branding

TeamViewer permits its customers to model the IT providers they provide their purchasers and take credit score for these customized person experiences. The branding choices accessible to customers embrace including their firm brand, colours and customized textual content.

TeamViewer prospects or staff may provoke chats instantly in addition to full a buyer satisfaction kind on the finish of a session. They will entry brandable TeamViewer modules like QuickSupport and QuickJoin with out putting in TeamViewer.

Zoho Help presents an intuitive and modern person interface to ease the setup and administration of person accounts. This helps easy rebranding as one can transcend primary branding choices to customise portal URLs to entry Zoho Help. Custom-made e mail templates can assist customers sustain model language in communications. Zoho Help has a buyer plugin that enables prospects to hitch classes from their desktops, however it’s only accessible for Home windows.

Selecting between TeamViewer and Zoho Help

The effectiveness of implementing every instrument depends in your use case. Zoho Help has proved to be hottest amongst SMBs whereas TeamViewer reveals a extra balanced desire not solely amongst SMBs but in addition giant enterprises.

TeamViewer has a variety of use instances and is right for professionals providing distant help, IT administration, augmented actuality help, internet conferencing, internet monitoring and  digitized work processes. Zoho Help is extra focused towards IT distant help because it has a powerful presence in outsourced IT and MSP help in addition to buyer assist desks.

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