Tue. Jan 18th, 2022

With the launch of iOS 15, Apple modified Siri performance and eliminated options that have been closely relied on by low imaginative and prescient and blind iPhone customers. ‌Siri‌ instructions that present particulars on telephone calls, voice mails, and sending emails are not working, and Apple has but to repair the problem.

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We first shared particulars on this drawback in September, shortly after the launch of ‌iOS 15‌. Previous to the launch of the replace, low imaginative and prescient customers have been capable of ask ‌Siri‌ to play voicemails, verify name historical past, verify current calls, and extra, instructions that not work.

We’ve got obtained ongoing complaints from ‌‌iPhone‌‌ customers who’re lacking this key ‌‌Siri‌‌ performance, or their family members who’re trying to assist them navigate the adjustments. The ‌‌Siri‌‌ characteristic removals have additionally been documented on the AppleVis boards for blind and low imaginative and prescient customers of Apple merchandise, and complaints have continued to pile up on the Apple Assist Communities. One consumer explains the problem:

Siri is ‘unable’ to learn missed calls or name final missed name swiftly. i take advantage of this characteristic on a regular basis as a result of visible impairment and since this morning siri has replied with “i cant assist with that” when asking for missed calls, name final missed name and so forth. i depend on this characteristic closely and all of a sudden siri is unable to do that. please can somebody assist. no settings have been modified and others iphones are having the identical concern too.

Asking ‌Siri‌ to supply particulars on current telephone calls or voicemails now ends in the next response: “I am unable to assist with that, however you possibly can ask me to open the Cellphone app.” Asking about e mail ends in the same response about ‌‌Siri‌‌ being unable to assist.

MacRumors reader Joshua acquired in contact with us and defined that the change makes the ‌iPhone‌ nearly unusable for his mom, and he is annoyed with Apple’s lack of assist.

For a lot of totally blind folks (like my blind mother) this makes their telephone nearly unusable, as a result of they can not ask Siri who has known as, they usually cannot ask Siri if they’ve voicemail. (Their official “workaround” for voicemail, in truth, is asking the old-school service voicemail quantity, to verify your voicemail over the telephone.)

Joshua acquired involved with Accessibility Assist and obtained a non-answer about calling in to be added to the official engineering report as an “affected consumer” and to fill out Suggestions Assistant, however he stated he beforehand submitted a Radar and acquired no response. Different customers on the Apple Assist Communities have gotten more and more upset with Apple. From consumer Maboc:

Not understanding how Apple can’t have this resolved by now. Taking away a vital performance for the disabled, the lack for sight impaired to now verify for missed calls and messages through Siri and no response or motion doesn’t converse effectively for this Assist Group or Apple itself. We bought a brand new iPhone 13 for my ageing, sight impaired mom on the suggestion of the College for the Blind. Apple being a frontrunner within the Accessibility characteristic subject. Can no-one supply a timeline for a repair on the market? HELLO APPLE???!!!???

We requested Apple when a repair is likely to be coming or if the elimination of the ‌Siri‌ performance was intentional again in September, however we by no means heard again. Apple’s lack of effort to handle this concern for blind and low imaginative and prescient customers is disappointing from an organization that’s normally on the forefront of accessibility.

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